# My item has a quality issue

> pIf a Rhone item hasnt held up the way it should we want to know Please tell us what happened even if your return window has passed We look at quality co

Source: https://support.rhone.com/en_us/my-item-has-a-quality-issue-S1n80dM_zl

Last updated: 2026-08-31T04:18:17.623Z

If a Rhone item hasn't held up the way it should, we want to know. Please tell us what happened, even if your return window has passed. We look at quality concerns individually.

This is for a problem that shows up later, after a few wears, after washing, or months into owning something. If something was damaged, wrong, or missing when you first opened your order, see [Something arrived wrong with my order](https://support.rhone.com/en_us/something-arrived-wrong-with-my-order-Hk5Gm_zdze) instead.

## How to tell us about it

Please get in touch through our [contact form](https://support.rhone.com/contact/contact-us-SJhypqCHMe), choosing **Product help**, then **Quality issue with an item I own**.

Please include:

*   Your order number
*   A photo of the issue
*   A photo of the PO number
*   A short description of what happened and when you noticed it

The PO number is on the label inside the garment, underneath the care instructions, in the format PO# XXXX. It identifies the production run your item came from, which is what lets us look into it properly.

## What we mean by a quality issue

A quality issue is a problem with how an item was made, in its construction or its materials, rather than something that happened through normal use.

Ordinary wear and tear, personal preference, accidents, and damage from care that didn't follow the label aren't quality issues. Care instructions are on the label inside each garment.

If you're not sure which yours is, please send it over anyway and we'll take a look.

## Items bought somewhere else

If you bought your Rhone item from a retailer like Nordstrom, we can still look at a quality issue. Please send proof of purchase along with your photo, PO number, and description. Returns and exchanges go back to the store you bought it from.

For items from other brands, please contact that brand directly. For orders placed through Amazon, please contact Amazon. reRhone purchases are handled by reRhone.