# What is your return policy? > Learn Rhone's 45-day return policy, free US exchanges, and how to start a return by mail or in-store. Source: https://support.rhone.com/en_us/what-is-your-return-policy-rJml4LfOzl Last updated: 2026-08-31T03:34:16.838Z If you're not happy with your purchase for any reason, we'll gladly accept non-final-sale items in their original, tagged condition within 45 days of your delivery date, for a refund, exchange, or store credit. Purchases you carry out of a Rhone Retail store have the same 45 days, counted from the date you bought it. If a store ordered your item to ship to you, your 45 days count from the delivery date instead. Returns and exchanges are free on orders shipped within the US, whether you mail yours back or bring it into a Rhone Retail store. Original shipping charges are non-refundable. Orders shipped outside the US can't be returned in a Rhone store or started in the Return Portal, and return shipping is at your own cost. See [How do I return an international order?](https://support.rhone.com/en_us/how-do-i-return-an-international-order-SJBeTvMuGl) for more information. Rhone Outlet purchases have 15 days from the date of purchase and can only be returned to a Rhone Outlet store. Rhone Outlet stores can't accept a return from rhone.com or from a Rhone Retail store. Anything bought between November 1 and December 24 has a 60-day return window, so holiday gifts have time to come back after the season. It counts from your delivery date, or from the date of purchase if you carried it out of a store. The 60 days covers purchases from rhone.com, a Rhone Retail store and Rhone Outlet store. ## Starting your return To return a US order by mail, start at the [Return Portal](https://rhone.loopreturns.com/#/). You'll need your order number, which is in your order confirmation email, along with the zip code, email address, or phone number on the order. To return in a store, bring your order number or your store receipt. **Your return is your responsibility until it reaches us.** We strongly recommend using a staffed drop-off location and asking the carrier for a receipt. If your return goes missing on the way to us, that receipt is what lets us trace it. Please avoid drop boxes, since packages left in them aren't always scanned or tracked. Without proof that you sent it, Rhone is not responsible for a return that's lost, missing, or damaged in transit. ## Policy guidelines All merchandise returned must be in new, unworn condition with all original tags attached, including shoes and accessories. Please include the original box with shoes and accessories. **Trying things on at home won't affect your return. Please keep the tags on until you're sure.** What we can't take back is something that's been worn or washed. Every return is inspected when it reaches us. We reserve the right to deny a refund, exchange, or store credit on: * Items returned without their original tags attached * Items that have been worn or washed, or that show visible signs of wear * Items damaged by misuse, alteration, improper care, or accident. If your item arrived damaged, see [Something arrived wrong with my order](https://support.rhone.com/en_us/something-arrived-wrong-with-my-order-Hk5Gm_zdze) * Items listed as final sale at the time of purchase, which we label on the product page, at checkout, in your order confirmation email, and on your packing slip. See [Can I return a final sale item?](https://support.rhone.com/en_us/can-i-return-a-final-sale-item-rJjyqvGdze) for more information * Gift cards, both digital and physical * Items altered by your own tailor, or tailored to a length we don't offer on rhone.com through a Rhone Retail store's tailoring partner * Items purchased from another retailer. Please return those to the original place of purchase * reRhone purchases. reRhone is our resale site and handles its own returns. See the [reRhone FAQ](https://rerhone.rhone.com/faq) We also reserve the right to decline a return that abuses this policy. Items we're unable to accept aren't sent back to you, so please check yours against this list before you mail them. If a product quality issue turns up after you've worn something, we're sorry to hear it. Please send us your order number and a photo through our [contact form](https://support.rhone.com/contact/contact-us-SJhypqCHMe). If your return window has already passed, please send us your order number through our [contact form](https://support.rhone.com/contact/contact-us-SJhypqCHMe) before starting a return and we'll gladly take a look. Custom inseam lengths offered on rhone.com are hemmed by us and returnable as normal. Any custom inseam fee you paid is not refunded, and a final sale colorway remains final sale. Orders placed through Instagram or Facebook must be returned in full. We're unable to accept a partial return or process an exchange, so if you'd prefer a different size or style, please return the order and place a new one. ## Items sent to us by mistake Rhone is not responsible or liable for any loss relating to items shipped to us in error. These include, but are not limited to: * Personal items * Cash, checks, credit cards, or other financial instruments * Non-Rhone products * Rhone merchandise purchased from another retailer * Rhone merchandise that isn't part of the return being processed Please check your parcel before you seal it. If you realize you've sent us the wrong item, please tell us as soon as you can through our [contact form](https://support.rhone.com/contact/contact-us-SJhypqCHMe) and we'll try to find it. We can't guarantee that we will. If we do find it, we may ask you to cover the cost of shipping it back to you. We don't offer compensation for items sent to us in error. Rhone does not store them and reserves the right to discard them without notice.