Rhone Help Center

Need something? We’re here to help!

We want your Rhone online shopping experience to be simple and easy. We believe that great customer service should exceed expectations and resolve issue the first time around.

Submit a request Call Us (877) 959-5002

Frequently Asked Questions

FAQ
2021 August End of Season FAQs How do I make a return or exchange? How can I track my order? I have questions about Shipping and Returns.
RETURN POLICY
How do I exchange or return items? What is the Best-In-Class Guarantee? What is the Rhone return policy? What is the Commuter Dress Shirt Guarantee? How do I return an order made outside of the United States? How do I return a defective/damaged item?
WHERE IS MY ORDER?
When will my order ship? What do I do if my package is lost or missing? I received a shipping confirmation. Why isn't my package in-transit? Where can I locate my tracking number? How do I check the shipping status for my international order? How can I track my order's delivery?
SHIPPING
It’s Friday and I need my order by Saturday. What shipping method do I choose? Can I ship to a military address? Does Rhone ship outside of the United States? When will my order ship? How much does shipping cost? International Orders/Shipping FAQ
MAKING CHANGES TO YOUR ORDER
What payment method choices do I have in shopping on Rhone.com? I used the wrong credit card. Can I change it? How do I make adjustments to the items in my order? How can I change my shipping address?
GIFT CARDS AND GIFTING
How do I redeem a gift card? Can I buy a Rhone gift card? How can I gift an e-Gift card to someone else? I’m giving Rhone as a gift. Can you ship an order without a receipt in the package?
HEMMING AND ALTERATIONS
Do you offer hemming services on all pants? How do I get my Commuter Pants hemmed after I receive them? How long will hemming my pants take?
BILLING/PAYMENT
How to apply a discount and use the 3rd party payment option. When will my payment be processed? What methods of payment do you currently accept?
RHONE "IN REAL LIFE"
How can I follow Rhone on social media? How can I find a Rhone retail location?
THE MAKING OF RHONE
Where did the name Rhone come from? How and where did Rhone begin? What kind of technology does Rhone have? How are your products sized? Where are Rhone products made?
TERMS & CONDITIONS
2021 August End of Season Terms & Conditions National Underwear Day Father’s Day 2021 Today Show Steals & Deals FAQs 2021 Customer Appreciation Sale Terms & Conditions/FAQ Winter Sample Sale Terms & Conditions
RHONE REWARDS
Rhone Rewards FAQs Rhone Rewards Missing Points What is the Rhone Rewards Program?
Additional Questions
An item I purchased is now on sale, can I receive a price adjustment? Why is my discount code disappearing at checkout? The Rhone.com Website is having an issue, what should I do?