Rhone Help Center

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We want your Rhone online shopping experience to be simple and easy. We believe that great customer service should exceed expectations and resolve issue the first time around.

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Frequently Asked Questions

FAQ
BLACK FRIDAY/CYBER MONDAY TERMS & CONDITIONS Black Friday/Cyber Monday FAQs How do I make a return or exchange? How can I track my order? I have questions about Shipping and Returns.
RETURN POLICY
How do I exchange or return items? What is the Essentials Guarantee? What is the Rhone return policy? What is the Commuter Dress Shirt Guarantee? How do I return an order made outside of the United States? How do I return a defective/damaged item?
WHERE IS MY ORDER?
When will my order ship? What do I do if my package is lost or missing? I received a shipping confirmation. Why isn't my package in-transit? Where can I locate my tracking number? How do I check the shipping status for my international order? How can I track my order's delivery?
SHIPPING
It’s Friday and I need my order by Saturday. What shipping method do I choose? Can I ship to a military address? Does Rhone ship outside of the United States? When will my order ship? How much does shipping cost?
MAKING CHANGES TO YOUR ORDER
What payment method choices do I have in shopping on Rhone.com? I used the wrong credit card. Can I change it? How do I make adjustments to the items in my order? How can I change my shipping address?
GIFT CARDS AND GIFTING
How do I redeem a gift card? Can I buy a Rhone gift card? How can I gift an e-Gift card to someone else? Do you offer messaging? I’m giving Rhone as a gift. Can you ship an order without a receipt in the package?
HEMMING AND ALTERATIONS
Do you offer hemming services on all pants? How do I get my Commuter Pants hemmed after I receive them? How long will hemming my pants take?
BILLING/PAYMENT
When will my payment be processed? What methods of payment do you currently accept?
RHONE "IN REAL LIFE"
How can I follow Rhone on social media? How can I find a Rhone retail location?
THE MAKING OF RHONE
Where did the name Rhone come from? How and where did Rhone begin? What kind of technology does Rhone have? How are your products sized? Where are Rhone products made?
TERMS & CONDITIONS
2020 Rhone Labor Day Sale Giveaway Terms and Conditions Rhone Terms of Use Rhone Privacy Policy What are the terms of the 2020 Labor Day Sale? Giveaway Terms and Conditions
RHONE REWARDS
Rhone Rewards Missing Points How does the Rhone Reward program work? What is the Rhone Reward Program?
Additional Questions
Why is my discount code disappearing at checkout? The Rhone.com Website is having an issue, what should I do?

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