Have you checked your tracking information? Please make sure to check your surrounding area and with your neighbors. If you’re unable to locate your package, please contact us so that we can start an investigation with the carrier in regards to your missing package. Depending on the carrier, investigations can take anywhere from 5-10 business days to conclude.
Please note that any orders reported missing or stolen must be disputed within 14 days from the shipment date. International orders reported missing/stolen must be reported within 21 days from the shipment date. Any requests made outside of this timeframe have no guaranteed resolution.
If your package is marked as delivered but cannot be located we can offer reshipments while supplies last or store credit. Marked as "delivered" packages are not eligible for a refund.
Until a missing package has been returned to Rhone or officially declared lost, we may not be able to reship or refund the order.