So you’ve added everything you wanted to your cart and have applied your discount code but at checkout, the discount disappears. What happened here?
There are a few reasons why this is so.
- Double-check that you are typing the right code. Change O to 0(zero) or 1 to I(capital i or lower case L).
- Discounts cannot be stacked while making purchases on special promotions, surplus, or bundled orders.
- Discounts are unique to each individual, using the code assigned to another users email will void the discount.
If your discount still disappears at checkout for some other reason not listed above, please reach out to our Customer Experience team via Live Chat at Rhone.com or submit a request at Submit a Request.