First Pair / Try-on Guarantee for all Essentials
The 'Best-In-Class' = If you disagree, the first pair is on us.
If you don't love your first pair of underwear, undershirt, or pair of socks we will happily send you a new style, or size, or issue a refund.*
If you purchase more than one count of each style we recommend wearing and washing just one pair/shirt to make sure they are the correct style/fit for you. Keep the remaining items unopened and in their original condition. That way if you don't love your first Essentials collection item, the rest of your order will still be eligible for a standard 45-day return or exchange.
* Multipacks are not part of the refund guarantee.
* Best-In-Class Guarantee does not include Surplus items.
* Our Essentials Guarantee is for your first-time purchase of the Essentials collection. Limit of one use per household for one pair of underwear, one undershirt, and one pair of socks.
- To return these unworn/unopened Essentials items please reach out to our Customer Experience Team for assistance at Rhone Support.