First Pair / Try-on Guarantee for all Essentials
The 'Best-In-Class' =If you disagree, the first pair is on us.
If you don't love your first pair of underwear, undershirt, or pair of socks we will happily send you a new style, or size, or issue a refund.*
If you purchase more than one count of each style we recommend wearing and washing just one pair/shirt to make sure they are the correct style/fit for you. That way if you don't love your first purchase, the rest of your order will still be eligible for a standard 45-day return or exchange.**
*Multipacks are not part of the refund guarantee.
*Our Essentials Guarantee is for your first-time purchase of the Essentials collection. Limit of one use per household for one pair of underwear, one undershirt, and one pair of socks.
**After receiving your one refund guaranteed, any remaining items that have NOT been worn, opened, or removed from the original packaging can be returned for store credit.
- To return these unworn/unopened Essentials items please reach out to our Customer Experience Team for assistance at Rhone Support.