# default

> default knowledge base – help articles and documentation.

## Returns & Exchanges

- [What is your return policy?](https://support.rhone.com/en_us/what-is-your-return-policy-rJml4LfOzl.md): Learn Rhone's 45-day return policy, free US exchanges, and how to start a return by mail or in-store.
- [How do I start a return or exchange?](https://support.rhone.com/en_us/how-do-i-start-a-return-or-exchange-ryFFc8GdGg.md): We offer free returns and exchanges on US orders To send yours back by mail start in the  Return Portal  Youll need your order number which looks like 123
- [How do I exchange for a different size or style?](https://support.rhone.com/en_us/how-do-i-exchange-for-a-different-size-or-style-HkV5SDMOGx.md): If the size isnt right or youd rather have something else you can exchange it in the  Return Portal  Exchanges are free and available on US orders only See
- [How do I get my return label?](https://support.rhone.com/en_us/how-do-i-get-my-return-label-BJg4PvMOGl.md): Your return label is emailed to you as soon as you create your return Select View your return in that email to open your return status page  Your return statu
- [When will I get my refund?](https://support.rhone.com/en_us/when-will-i-get-my-refund-BJycuvf_Ml.md): Well email you the moment your refund store credit or exchange is on its way Please allow 5 to 7 business days for us to inspect and process your return onc
- [Can I return a final sale item?](https://support.rhone.com/en_us/can-i-return-a-final-sale-item-rJjyqvGdze.md): Final sale items cant be returned or exchanged Gift cards cant be returned either  Buying something on sale doesnt make it final sale Only items labeled f
- [How does store credit work?](https://support.rhone.com/en_us/how-does-store-credit-work-B1BF5wz_Gx.md): Store credit arrives as a digital code by email once weve processed your return You can spend it at rhonecom or in any Rhone Retail or Rhone Outlet store  O
- [How does Shop Now credit work?](https://support.rhone.com/en_us/how-does-shop-now-credit-work-HymWnDzdfx.md): Getting the same item in a different size costs nothing extra Choosing a different color or style means using Shop Now in the  Return Portal  where we give yo
- [How do I return an international order?](https://support.rhone.com/en_us/how-do-i-return-an-international-order-SJBeTvMuGl.md): We accept international returns for a refund To start please send us your order number and the items youd like to return through our  contact form  and wel

## Orders & Shipping

- [Where is my order?](https://support.rhone.com/en_us/where-is-my-order-H1kHb_zuGl.md): As soon as your order ships well email you a shipping confirmation with a tracking link You can also sign in to your  rhonecom account  to see your orders an
- [My package hasn't arrived](https://support.rhone.com/en_us/my-package-hasnt-arrived-SyBEzdMOzg.md): Start with your tracking link in your shipping confirmation email or your  rhonecom account  What it says points to the right next step  If your tracking sa
- [Something arrived wrong with my order](https://support.rhone.com/en_us/something-arrived-wrong-with-my-order-Hk5Gm_zdze.md): Were sorry your order didnt arrive the way it should have If something was damaged wrong or missing when you opened it please tell us within 14 days of de
- [Can I change or cancel my order?](https://support.rhone.com/en_us/can-i-change-or-cancel-my-order-BJHFQdGdfx.md): Theres only a short window to change an order once its placed so please reach us as soon as you can Live chat is usually the fastest way daily 9AM to 6PM E
- [I didn't get my confirmation email](https://support.rhone.com/en_us/i-didnt-get-my-confirmation-email-HyQGE_Muzx.md): We send an order confirmation as soon as you check out Once your order ships we send a shipping confirmation with tracking If one hasnt arrived sign in to 
- [What shipping methods do you offer?](https://support.rhone.com/en_us/what-shipping-methods-do-you-offer-BkiFEdfdfx.md): We offer three shipping methods within the US The delivery estimate you see at checkout is based on where your order is going     Method  Transit time  Cost  
- [Do you ship internationally?](https://support.rhone.com/en_us/do-you-ship-internationally-ByKLSuMuGe.md): Every international order travels express with DHL The table below has delivery times and costs If your country isnt listed youll find it under Rest of the
- [I'm having trouble placing an order](https://support.rhone.com/en_us/im-having-trouble-placing-an-order-BkfaHdMdMg.md): If checkout wont go through try a different browser If youre on your phone try a desktop instead  If that doesnt help please get in touch through our  c

## Product Help & Sizing

- [How do I find my size?](https://support.rhone.com/en_us/how-do-i-find-my-size-rJLohdfdMl.md): Our product pages have a size guide with measurements and a Find my size tool that recommends a size for that particular piece Both are the best place to star
- [My item has a quality issue](https://support.rhone.com/en_us/my-item-has-a-quality-issue-S1n80dM_zl.md): pIf a Rhone item hasnt held up the way it should we want to know Please tell us what happened even if your return window has passed We look at quality co
- [Can I get my pants hemmed?](https://support.rhone.com/en_us/can-i-get-my-pants-hemmed-BJwyWKG_ze.md): Many of our pants come in a choice of inseam lengths The options vary by style so youll see whats available on the product page when you choose your size a
- [Will this come back in stock?](https://support.rhone.com/en_us/will-this-come-back-in-stock-SJbcZYMOGx.md): The product page is the best place to check Select the size you want and if Join Waitlist appears were likely to get more of that one If theres no waitlis

## Payments & Discounts

- [What forms of payment do you take?](https://support.rhone.com/en_us/what-forms-of-payment-do-you-take-Hy6vGFzuze.md): We take all major credit cards including Visa Mastercard American Express and Discover Youll see the full list at checkout We also take PayPal Amazon Pa
- [How does Shop Pay Installments work?](https://support.rhone.com/en_us/how-does-shop-pay-installments-work-H1QJXKfOfx.md): Shop Pay lets you split an order into payments instead of paying for it all at checkout Youll see the option at checkout if your order qualifies  Depending o
- [Why isn't my discount code working?](https://support.rhone.com/en_us/why-isnt-my-discount-code-working-rJhFQtfdGe.md): The most common reason is that the item is already discounted Our codes apply to fullprice items only They wont work on sale items Bundle  Save gift card
- [Can I get a price adjustment?](https://support.rhone.com/en_us/can-i-get-a-price-adjustment-HyWv4tMOGx.md): If something you bought goes on sale were happy to honor a price adjustment Whether that comes as a refund or store credit depends on when your order shipped
- [Where do I enter my gift card or promo code?](https://support.rhone.com/en_us/where-do-i-enter-my-gift-card-or-promo-code-S1q4BKGOfe.md): At checkout look for Discount code or gift card in the order summary Enter your code there and select Apply  That one field takes a gift card a store credit
- [Community Discounts](https://support.rhone.com/en_us/community-discounts-S1WABYMdGl.md): Rhone offers a 15 community discount to eligible Military members First Responders Healthcare Workers Students and Teachers as a way to recognize the work 
- [Pro Program](https://support.rhone.com/en_us/pro-program-SJLmwFfuGg.md): The Pro Program offers 25 off to verified fitness and movement professionals who actively teach train or coach  Who qualifies for the Pro Program  The Pro 

## Gifting

- [Do you offer gift cards?](https://support.rhone.com/en_us/do-you-offer-gift-cards-B1DOOFMuze.md): We offer digital and physical gift cards A gift card youve bought doesnt expire Credit weve given away as part of a promotion can so please check the emai
- [How do I return or exchange a gift?](https://support.rhone.com/en_us/how-do-i-return-or-exchange-a-gift-HkWfYKMuMl.md): You can return or exchange a gift yourself in the  Gift Return Portal  Choose store credit or an exchange and the person who gave it to you wont be notified

## Account

- [How do I sign in to my account?](https://support.rhone.com/en_us/how-do-i-sign-in-to-my-account-rysAqYG_Gl.md): Sign in to your  rhonecom account  with the email address you order with Well send you a onetime code so theres no password to remember  If the code does
- [How do I unsubscribe or remove my data?](https://support.rhone.com/en_us/how-do-i-unsubscribe-or-remove-my-data-HkN_jKGdfx.md): To stop marketing emails use the unsubscribe link at the bottom of any email from us Youll still receive order confirmations shipping updates and anything 

## Retail

- [How can I find a Rhone store?](https://support.rhone.com/en_us/how-can-i-find-a-rhone-store-HydbnYz_zg.md): Our  store locator  has every Rhone store with the address and hours for each one It also shows the other retailers that carry Rhone  Checking whether a stor